Trace Staffing Solutions

Job Seekers

Customer Service - 2nd Shift

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Asheville, NC
Job Type
Direct Hire
Apr 15, 2019
Job ID

Our client is looking for entry-level customer service agents to work in their Arden facility. You will have contact via phone, email or live chat. The ideal candidate will be courteous and friendly and enjoy helping people. An enthusiastic and outgoing personality is essential for success in the position. Current 2nd shift hours available are either between 1:30pm-10:00pm or 3:30pm-12:00am.

  • Answers incoming telephone calls, inbound emails and live chats for specified product line(s).
  • Addresses customer issues and provides effective problem resolution.
  • Maintains customer retention percentages for various product lines by “saving” the sale.
  • Accurately and reliably provides timely information to customer regarding general inquiries, billing, product information, cancellations, instructions, and recommendations.
  • Accurately and reliably processes customer order / changes (to include re-orders and replacements) according to established departmental policies and procedures.
  • Obtains and documents management approvals to process non-routine customer transactions.
  • Accurately and reliably provides timely feedback to Supervisor regarding service failure or customer concerns that were not resolved.
  • Reviews product material to gain familiarity with assigned product line, pricing, delivery schedules, promotional offerings, and other pertinent product information.
  • Enters appropriate transaction/disposition code for each call.
  • Uses company or client-specific Order Entry/Fulfillment system via a computer to create, access and update customer records.
  • Meets call center specific performance metrics such as talk time, quality, etc.
  • Maintains regular and reliable attendance.
Trace Staffing Solutions
2270 Hendersonville Rd
Arden, NC 28704
We accept walk-ins Monday through Friday from 9am until 3pm.